Responsible Gaming
Gambling should be safe and under your control. On Parimatch, you can set limits, take breaks, and self-exclude when needed. Our responsible gaming policy focuses on player protection in India. Tools, tips, and support help you play responsibly. If gambling no longer feels fun, support is available.
Basic Principles of Responsible Gaming
Betting always carries the risk of financial loss. Treat it as entertainment, not income. You choose how much time and money to spend.
- Set a budget you can afford to lose and stick to it.
- Use account limits to control deposits, losses, wagers, and session time.
- Turn on reality checks to see how long you have been playing.
- Take regular breaks. Do not chase losses.
- Avoid gambling when stressed, tired, or under the influence.
- Keep gambling separate from household and business finances.
- Protect minors. No one under 18 may use your account or devices.
- Review your betting history to learn your patterns and play responsibly.
- Follow the law in your state.
- On Parimatch, you can set limits, activate time-outs, or request self-exclusion at any time.
How to Recognize Betting Addiction?
Problem gambling can develop gradually. Watch for these warning signs affecting your wellbeing.
- Spending more time or money than planned.
- Hiding gambling from family or friends.
- Chasing losses or raising stakes to feel the same thrill.
- Borrowing, selling, or using credit to gamble.
- Feeling irritable, anxious, or low when not gambling.
- Missing work, studies, or social plans due to play.
- Neglecting bills or essentials to fund bets.
- Breaking your limits or cancelling withdrawals.
- Thinking about gambling all the time.
- Gambling to escape stress, loneliness, or depression.
Gambling addiction is a serious condition that needs attention and professional support.
How to Deal with Betting Addiction?
Early action helps protect your health and finances. The steps below can reduce harm and restore control.
- Set stricter deposit, loss, and wager limits in your account.
- Enable reality checks and session reminders.
- Use time-outs for 24 hours, 7 days, or longer.
- Request self-exclusion for 6 months or more. Ask Support to assist.
- Remove saved cards and payment methods from your wallet.
- Opt out of marketing messages in notification settings.
- Install blocking tools such as Gamban or block gambling sites on your router or DNS.
- Track spending in a simple ledger. Stop once you hit your limit.
- Talk to someone you trust and seek counselling from qualified professionals.
- If urges are strong, stop using the app and contact support for guidance. Parimatch will honour your chosen limits and exclusion requests.
Resources for Getting Help
Confidential help is available in India. These services offer counselling, information, and crisis support.
- Tele MANAS (MoHFW) National Mental Health Helpline: 14416 or 1-800-91-4416 — https://telemanas.mohfw.gov.in
- NIMHANS, Bengaluru – Centre for Addiction Medicine — https://nimhans.ac.in
- iCALL by TISS – counselling by phone, email, and chat — https://icallhelpline.org
- Indian Psychiatric Society – psychiatrist directory — https://indianpsychiatricsociety.org
- AASRA 24×7 Helpline – suicide prevention and emotional support — https://www.aasra.info
- Gamblers Anonymous – online meetings accessible from India — https://www.gamblersanonymous.org/ga/
Services are independent of Parimatch. Availability may vary by location and language.
Customer Support
If you are worried about your betting, you can contact Parimatch Support at any time. The team will guide you to tools, limits, and help resources.
- Live Chat: available 24×7 on the website and in the app after login.
- Help Centre: submit a request through the contact form in your account.
- Email support: use the official address shown in the Help Centre.
- Responsible Gaming requests: ask for limits, time-outs, or self-exclusion via chat or the form.
Please provide your registered details only through official channels.
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