Responsible Gaming

Gambling always carries the chance of financial loss. Treat betting as entertainment, not a way to earn income. Keep your budget safe and your emotions steady.

• Set a clear budget you can afford to lose. Do not use money for rent, bills, or essentials.
• Decide time limits before you start playing and stick to them.
• Avoid chasing losses. Take a break when you feel pressure or stress.
• Keep records of deposits, wagers, and outcomes to learn your patterns.
• Use platform tools to stay in control: deposit limits, loss limits, wager limits, session reminders, and reality checks.
• Try short cooling-off breaks if playing feels intense.
• Use self-exclusion if you need a long pause.
• Follow the 18+ policy. Underage gambling is not allowed.
• Balance life activities. Prioritise family, study, and work.
• If gambling affects mood or money, seek help early.

Warning signs can build up over time. If several of the indicators below feel familiar, it may signal a problem that needs attention.

• Constant thoughts about betting or planning the next play.
• Increasing stakes to feel the same excitement.
• Chasing losses or trying to recover money quickly.
• Hiding betting activity, lying about time or spend.
• Borrowing money, selling items, or missing payments due to gambling.
• Skipping work, studies, or social events to gamble.
• Feeling irritable or restless when trying to cut down.
• Using gambling to escape sadness, stress, or anxiety.
• Ignoring limits and policies you set for yourself.
• Repeated failed attempts to stop or reduce playing.

Gambling addiction is a serious condition that deserves prompt support.

Taking early steps can protect your wellbeing and finances. The practical tips below can reduce harm and restore control.

• Set daily, weekly, or monthly deposit limits in your account tools.
• Apply loss and wager caps to manage risk per session.
• Turn on reality checks and session time reminders to pace your play.
• Use a time-out for short breaks, from 24 hours up to several weeks.
• Choose self-exclusion for longer periods when you need a full stop.
• Complete a self-assessment to learn your risk level and patterns.
• Keep gambling funds separate. Pay essentials first to protect your budget.
• Remove saved cards or payment methods if they trigger impulsive playing.
• Install reputable blocking software on devices to limit access.
• Talk to trusted people and seek professional support as needed. Parimatch Tier 2 can help you apply account controls that support recovery.

Support is available across India for counselling, addiction treatment, and mental health care. You can use these services alongside platform tools for better control.

• KIRAN Mental Health Helpline (MoSJE/MoHFW): 1800-599-0019, 24×7, multi‑language – https://mohfw.gov.in
• iCALL (TISS) counselling service: 9152987821, Mon–Sat – https://icallhelpline.org
• NIMHANS (Bengaluru) – addiction medicine and counselling – https://nimhans.ac.in
• AASRA 24×7 crisis helpline: 9820466726 – http://www.aasra.info
• Gambling Therapy – free global online support, forums, and live advice – https://www.gamblingtherapy.org/en
• Indian Psychiatric Society – find local mental health professionals – https://indianpsychiatricsociety.org

If you are worried about your gambling, you can contact Parimatch Tier 2 support for guidance. Our team can help apply limits, time-outs, or self-exclusion to protect your account.

• Live Chat: available in the website or app Support section, 24/7.
• Email: submit a request through the Help Centre contact form.
• In-app ticket: open a support ticket from your account > Support.
• Responsible Gaming request: use the form in the Responsible Gaming section to adjust limits or exclusion.
• Social media: message only verified official handles; share account details only in secure channels.
• If offered in your region, request a callback after submitting your details in the Help Centre.