Please read these general terms before registration or use of any services. By accessing or using the platform, you enter a binding user agreement.

Acceptance of terms

• Using the site or app means you accept the latest version of these terms and any rules referenced here, including betting rules, payment rules, and privacy.
• Parimatch may update terms to reflect legal, technical, or operational changes. Material changes will be notified through the site, app, or email. Continued use after changes constitutes acceptance.

Eligibility and registration

• You must be at least 18 years old to open an account and place bets.
• You are responsible for checking whether betting is allowed under the laws of your state or territory in India. Access is prohibited where local law bans online betting.
• Only one account per person is permitted. Duplicate accounts may be closed and bets voided.
• Accurate personal data must be provided during registration and verified through KYC processes.

Proper platform use

• Use the platform only for lawful betting on an event, casino, or other allowed services as presented.
• Do not engage in fraud, bonus abuse, arbitrage using multiple accounts, match fixing, odds manipulation, or automated scraping.
• Do not interfere with site security or attempt unauthorised access to any account.

Content and intellectual property

• All site content, software, odds displays, logos, and data are protected by intellectual property laws. You may use them only for personal, non-commercial purposes.
• Any unauthorised copying, distribution, or republication is prohibited.

Liability limitations

• Betting involves risk. Wagers may result in losses. You are responsible for your bet decisions.
• Services are provided on an “as available” basis. Parimatch is not liable for interruptions caused by telecom outages, third-party failures, or force majeure.
• To the extent permitted by law, liability is limited to the amount of the disputed bet or the total value of relevant transactions.

Compliance and governing framework

• These terms operate alongside applicable laws and regulatory requirements. Users in India must follow their local legal restrictions.
• If any term is held invalid under local law, the remaining terms continue in full force.

These rules apply to all bets. Specific sports or event rules may add conditions; where conflicts arise, the more specific rule applies.

Eligibility to place a bet

• Only verified account holders who are at least 18 and legally allowed to bet in their state may place bets.
• Parimatch may refuse bets from prohibited jurisdictions or where legal restrictions apply.

Bet acceptance and settlement

• A bet is accepted only after it is registered on the server and a confirmation appears in your account bet history.
• If a technical error prevents confirmation, the bet is not accepted.
• Settlement is based on the official result declared by the relevant governing body of the event. Later corrections do not normally affect settlement.

Odds, minimums, and maximums

• Odds shown at the time of confirmation apply to the bet. If an evident pricing error or palpable error occurs, the bet may be voided or settled at the correct odds.
• Minimum and maximum stake limits depend on the market and your account status. Current limits are shown on the bet slip before confirmation.

Calculation of wins and losses

• Returns are calculated as stake multiplied by odds for winning selections, subject to any applicable rules for each market.
• For multi-bets, any void leg is typically settled at odds of 1.00, and the bet continues on remaining legs.

Restrictions and suspensions

• Markets may be suspended or removed at any time, including during live betting, due to integrity risks, technical issues, or regulatory reasons.
• Parimatch may impose limits on certain events, users, or strategies to manage risk or comply with legal obligations.

Cancellations and voids

• If an event is postponed or abandoned and not completed within the period defined in the market rules, related bets may be void.
• Bets placed after the known outcome or after a material advantage occurs are void.
• In the case of system failure or manifest error, affected bets may be cancelled and stakes returned.

Bonuses and promotional bets

• Bonus funds are subject to specific wagering requirements and expiry rules displayed in your account.
• Where a bonus bet is used, returns may exclude the stake portion if stated in the offer terms.

These rules govern deposits, withdrawals, and related transactions for your account in India.

Funding your account

• Supported deposit methods are shown in your account and may include UPI, IMPS, bank transfer, cards, and approved e-wallets.
• Minimum deposit and any method-specific limits are displayed at checkout. Third-party fees, currency conversion charges, or bank charges may apply.
• Funds must come from a payment instrument held in your name. Parimatch may reject deposits from third parties.

Withdrawals

• Withdrawals are paid to the same method used for deposit, where possible, and only to an instrument in your name.
• Identity verification is required before a first withdrawal and may be requested at any time.
• Typical processing time is 1 to 3 business days after approval; bank timelines may extend this period.

KYC and AML controls

• You may be asked to submit proof of identity, address, and payment method ownership, and in some cases source-of-funds information.
• Failure to complete KYC may result in declined deposits, blocked withdrawals, or account restrictions.

Transaction review and restrictions

• Parimatch may delay or review transactions to meet legal, security, and anti-fraud requirements.
• We may set daily, weekly, or monthly limits. Limits are visible in your account or notified by support.

Cancellations and reversals

• A pending withdrawal can be cancelled by you until it is processed, subject to availability of the feature in your account.
• Deposits that are charged back or reversed may lead to account suspension and recovery of associated costs.

Responsible use of funds

• Use of payment methods must comply with Indian law and card or bank terms. Where a state prohibits online betting, transactions may be blocked.

Gambling should be recreational. You control how you bet and how you use bonuses. If betting affects finances or wellbeing, consider the tools and support below.

Control tools

• Deposit, loss, and wager limits: Set daily, weekly, or monthly limits in your account.
• Reality checks and session time reminders: Receive on-screen prompts at chosen intervals.
• Time-out and self-exclusion: Take a short break or exclude yourself for longer periods. During exclusion, no bets or bonuses are available.
• Account closure: You can request permanent closure for gambling-related reasons.
• Self-assessment: Use in-account questionnaires to assess risk and read guidance on safer betting.

Tips for safer betting

• Set a budget before you bet and stick to it.
• Do not chase losses or borrow to gamble.
• Track your time and spending in your account history.

Support and resources

• Tele-MANAS Mental Health Helpline: 14416 or 1-800-91-4416.
• NIMHANS Centre for Addiction Medicine: nimhans.ac.in (resources on behavioural addictions).
• Gambling Therapy: gamblingtherapy.org (international online support).
• Gamblers Anonymous India: gamblersanonymous.org.in (peer support meetings).

If you request self-exclusion, Parimatch will take reasonable steps to enforce it across your account as per policy.

We maintain measures to prevent money laundering and terrorism financing in line with applicable laws, including the Prevention of Money Laundering Act, 2002 where applicable, and international standards.

Customer due diligence (KYC)

• Verification of identity and address for all users before withdrawals.
• Enhanced checks for higher-risk profiles, large transactions, or unusual patterns.
• Verification of payment instruments and, when necessary, source of funds or source of wealth.

Monitoring and detection

• Automated and manual monitoring of transactions and betting behaviour to identify suspicious activity.
• Screening against sanctions, PEP, and adverse media lists to the extent permitted.
• Record keeping in accordance with legal retention periods.

Reporting and cooperation

• Where required, suspicious activity reports may be filed with relevant authorities, including FIU-IND.
• Tipping-off is prohibited. Users will not be notified if a report is made.

Consequences of breaches

• Temporary or permanent account restrictions.
• Delays, freezing of funds pending review, or cancellation of transactions.
• Account closure and reporting to competent authorities where the law requires.

This policy explains how personal data is collected and used for your account, bets, bonuses, and related services. We align our practices with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, to the extent in force.

Data we collect

• Identity and contact data: name, date of birth, address, email, phone.
• Account and verification data: documents for KYC, payment details, transaction history.
• Technical data: device identifiers, IP address, log data, cookies, location approximations.
• Usage data: pages visited, bet history, responsible gambling settings, preferences.
• Marketing preferences and communications.

How we use data

• To provide and operate your account and betting services.
• To verify identity, process payments, prevent fraud, and meet AML obligations.
• To settle bets, handle disputes, and manage customer support.
• To improve performance, test features, and conduct analytics.
• To send service messages and, where you consent, marketing about offers and bonuses.

Legal bases

• Performance of a contract for account operation and settlement of bets.
• Compliance with legal obligations for KYC/AML and record keeping.
• Legitimate interests for security, analytics, and service improvement.
• Consent for optional marketing, which you can withdraw in your account.

Sharing and transfers

• Service providers for payments, KYC, analytics, and security under binding agreements.
• Regulators or authorities where the law requires.
• Cross-border transfers may occur; safeguards such as contractual protections are applied.

Your rights

• Access, correction, and erasure of your personal data, subject to legal limits.
• Restriction or objection to certain processing where permitted by law.
• Data portability where technically feasible.
• Withdrawal of consent for marketing at any time.
• Grievance redressal through the contact provided in your account.

Retention

• Data is retained only as long as needed for the purposes above and legal requirements, including AML retention periods.

Parimatch implements technical and organisational measures to protect your account, transactions, and personal data.

Technical protections

• TLS encryption for data in transit and strong encryption for sensitive data at rest.
• Segregated environments, firewalls, and intrusion detection systems.
• Hashing and salting of authentication data.

Account protections

• Two-factor authentication is available and recommended for your account.
• Session controls and automatic time-outs on inactivity.
• Alerts for new device sign-ins and unusual activity.

Monitoring and assurance

• Continuous risk monitoring, anti-fraud checks, and audit logging.
• Periodic security testing and review by qualified specialists.
• Incident response procedures for timely investigation and notification as required by law.

You are responsible for maintaining the confidentiality of login credentials and for safe use of your devices.