Use chat for the fastest help. Parimatch live support handles most questions in real time.

How to access live chat

• On website: tap the chat icon at the bottom-right of any page.
• In the app: go to Profile > Support > Live chat.
• If chat is not visible, open Help Centre and select Start chat.

Best for

• Login or password reset help.
• KYC and account verification guidance.
• Deposit status, failed payment checks, and UPI or card queries.
• Withdrawal tracking and document clarifications.
• Bonus terms, bet settlement, cash out, and market rules.
• Responsible gaming limits and account controls.

Hours and languages

• 24×7 chat support.
• English and Hindi available. Other languages may be limited.

Response times

• First reply usually in 30-90 seconds.
• Complex reviews may need a short hold while the agent checks details.

Tips for a faster answer

• Keep your account ID, registered mobile number, and email ready.
• Describe the issue in one clear message. Add time, amount, and method for payments.
• Share screenshots of errors or transaction IDs. Avoid full card number, CVV, or OTP.
• Keep the chat open for follow-up. If disconnected, reconnect and reference your last ticket ID.

Email is best for detailed cases or when you need a written trail. Parimatch customer service can review documents and escalate complex requests.

How to send an email

• Use the Help Centre > Email us form so your account details attach securely.
• If you cannot log in, send from your registered email to the address shown in the Help Centre.
• Include subject lines like: KYC recheck – PAN update, Deposit pending – UTR 1234, App crash – Android 13.

Best for

• KYC document review and re-submission (PAN, Aadhaar, address proof).
• Payment disputes, charge review, and bank confirmations.
• Detailed bonus or rules questions.
• Compliance, responsible gaming, or self-exclusion requests.

Contact and categories

• Use the official support email listed in the app or Help Centre. This protects you from phishing.
• Choose the right category: KYC, Payments, Account, Technical support, Promotions.

Response times

• Typical reply in 2-6 hours.
• May take up to 24 hours during peak events or holidays.

Tips for faster email resolution

• One issue per email. Add your account ID and registered mobile number.
• Attach clear photos or PDFs. Make sure names and dates are visible.
• For payments, include UTR/reference, method, amount, and time.
• Keep the same thread when replying so the agent sees history.

Phone is useful for urgent account concerns or when speaking is easier. Parimatch helpline number availability in India can vary by period.

How calling works

• Check the Help Centre for the current support number and hours.
• If a call-back option appears in chat, submit your best contact number and timeframe.

Best for

• Urgent account lock or security concerns.
• Time-sensitive payment holds.
• Accessibility assistance.

Contact and hours

• India support number and any free number are shown in the Help Centre when active.
• Some lines may not be helpline number 24 7. Use live chat outside phone hours.

Wait and resolution times

• Typical wait 1-5 minutes when lines are active.
• Many issues are assessed on the first call, then confirmed by follow-up SMS or email.

Tips for faster help on calls

• Have your account ID, registered mobile number, and last transaction details ready.
• Call during off-peak hours when possible.
• Stay near your email or SMS for one-time verification codes. Never share OTP fully with anyone claiming to be support.

Messaging apps are handy for quick updates and simple questions. The support team monitors WhatsApp, Telegram, Facebook Messenger, and X (Twitter).

How to reach these channels

• Use only the links in the website footer or the app Support page to open official chats.
• Check for verified badges where applicable before you send any data.

Best for

• Service notices, app install help, or short questions.
• Following maintenance alerts and payout updates.
• Getting routing help to chat or email for document checks.

Contact and safety

• WhatsApp and Telegram shortcuts appear in the app when available.
• Never share full card numbers, CVV, or OTP on social apps.
• If someone messages you first, verify through the website before replying.

Response times

• Typical first response 1-3 hours.
• For account-specific issues, you may be asked to move to live chat for security.

Tips for effective messaging

• Send your question in one message. Avoid multiple forwards.
• Redact sensitive details. Share only last 4 digits of a card if asked.
• If no reply, switch to live chat for faster action.

Technical support helps when the app, website, payments, or games do not work as expected. Parimatch customer support can route your case to the right specialists.

How to get technical help

• Start in live chat and choose Technical issue. Your session and device info can assist diagnosis.
• Or send an email via Help Centre with logs and screenshots attached.

Issues handled

• Login errors, 2FA or OTP not received, and account lock prompts.
• Failed deposit but amount debited, UPI timeouts, card declines.
• Withdrawal pending checks and document flags.
• App crash, update errors, slow loading, or installation problems.
• Game not loading, bet slip errors, market not available, or settlement delays.

Contact and routing

• Use chat to get a ticket number and escalation status.
• For payments, include UTR/reference, gateway, bank, amount, and time.

Resolution timelines

• First triage in 15-30 minutes for most issues.
• Payment trace can take 24-72 hours based on bank response.
• Complex game fixes may require vendor checks and can take longer. You will get updates.

Speed up your case

• Share screenshots of the error and the exact time it occurred.
• Add device model, OS version, app version, browser version, and network type.
• Provide transaction IDs for deposits or withdrawals.
• Keep your phone reachable for verification. Do not share full PAN image on chat unless requested in Help Centre.

VIP and high-tier players get priority routing and dedicated assistance. Parimatch support team may assign a personal manager when eligible.

How to access

• Look for the VIP tab in the app for priority chat and a direct contact form.
• If assigned, use your manager's email or in-app message link for quick coordination.

Best for

• High-value payment checks and faster document review.
• Account preferences, event invites, and tailored limits.
• Time-sensitive market or settlement queries.

Response times

• Priority chat usually connects in under 30 seconds.
• Email replies often within 1 hour during active periods.

How to qualify and get the most value

• Meet the programme criteria shown in the VIP section of the app.
• Keep KYC fully complete to avoid delays.
• Enable notifications for case updates and manager messages.
• Use one channel per issue so the team can act faster.