Parimatch Tier 2 India Support and Customer Service

Parimatch Tier 2 live support in chat is the quickest way to reach an agent. You get real-time help for most questions.

• How to access
  • Sign in on the website or mobile app.
  • Go to Help & Support, then tap Live Chat.
  • On mobile, you can also tap the chat bubble in the bottom corner.
  • For account-specific help, the agent may ask for basic verification.
• Best for
  • Login or password help, 2FA and OTP issues.
  • KYC document status or re-upload guidance.
  • Deposit pending, UPI or card declines, UTR checks, withdrawal status.
  • Bet settlement, cashout, bonus terms, and responsible play limits.
  • Quick how-to questions about the website or app.
• Contact details and hours
  • Chat is open 24/7 for India users.
  • Support available in English; Hindi support provided for common queries.
• Expected response time
  • First reply in 30 seconds to 2 minutes during normal traffic.
  • Complex cases may need a short hold while the agent checks your account.
• Tips for faster answers
  • Share your registered mobile number and account ID.
  • Describe the issue in one or two lines first, then add details.
  • Add screenshots of any error and note time, UTR or transaction ID if relevant.
  • Keep the chat window open until you receive a case or ticket ID.

Email is ideal for detailed issues and when you need records. You can attach documents and get a written reply from customer service.

• How to send an email
  • Sign in and open Help & Support, then select Email.
  • The support email shown there is the current address for India.
  • Use a clear subject like: Deposit pending, KYC documents, Bet dispute, or Technical error.
  • Include your registered mobile number, account ID, timestamps, UTR or payment reference, and screenshots.
• Best for
  • KYC document submission or re-checks.
  • Formal complaints, chargeback queries, and dispute reviews.
  • Complex technical issues that need logs or attachments.
  • Follow-ups on closed chats or previous tickets.
• Contact details
  • Use the support email listed in the Help Centre after sign-in to ensure the latest address.
  • Department tags in the form route your message to the right team.
• Expected response time
  • First reply in 12 to 24 hours for standard queries.
  • Detailed investigations can take up to 48 hours or more.
• Tips for faster email results
  • One issue per email so the support team can resolve quicker.
  • Bullet your steps to reproduce any error.
  • Keep the same thread for follow-ups so history is intact.
  • Attach clear images or PDFs under 5 MB each.

Prefer to talk to someone? Phone support connects you to the support team for urgent cases.

• How to call
  • Sign in, open Help & Support, and view the helpline number for India.
  • If a free number is available, it will be shown in the same section.
  • You may be asked to verify via OTP or security questions.
• Best for
  • Account lock, 2FA or OTP not arriving, or SIM change.
  • Live deposit failure, duplicate charges, or urgent withdrawal holds.
  • Time-sensitive bet issues near start time.
• Contact details and hours
  • Use the helpline number shown in the Help Centre. Do not use numbers from third-party sites.
  • Hours for the India support number are posted there. Some lines run helpline number 24 7 during peak events.
• Expected response time
  • Typical wait is 1 to 3 minutes outside peak periods.
  • Many issues can be resolved during the call.
• Tips for faster calls
  • Keep account ID, registered mobile number, and latest transaction details ready.
  • Call during off-peak times for shorter queues.
  • If you miss a call-back, reply via chat so your case stays active.
  • Save the official support number from the website to your contacts.

Messaging platforms can handle quick questions and status checks. Use only verified profiles linked from the website.

• Where to contact
  • WhatsApp and Telegram links are in Help & Support for India users.
  • Facebook Messenger and X (Twitter) DMs are available via verified pages.
  • Start from the website footer to avoid fake profiles.
• Best for
  • General questions, how-to links, and feature guidance.
  • Checking service status or ongoing incident updates.
  • Getting your existing ticket ID or reply time estimate.
• Contact details and verification
  • Use the “Message” or “Start chat” buttons shown in the Help Centre only.
  • Avoid sharing OTPs, passwords, card details, or documents over public channels.
• Expected response time
  • First reply usually in 1 to 4 hours during service hours.
  • For account actions, the agent may direct you to live chat or email for security.
• Tips for safe and effective messaging
  • Ask for a ticket ID for tracking.
  • Share only non-sensitive details until identity is verified in secure chat.
  • Do not click links sent from unverified accounts.

Technical support helps fix login errors, payment failures, app or game issues, and other glitches that block play.

• How to reach technical support
  • Open Live Chat and select the Technical support queue.
  • Or submit an Email under the Technical category in the Help Centre.
  • For urgent outages, the agent can escalate to the on-call team.
• Issues handled
  • Login or OTP failures, 2FA reset, and account access problems.
  • Payment errors, UPI pending, card declines, wrong status after success in your bank app.
  • Game not loading, app crashes, slow bet slip, or error codes.
  • KYC upload errors, document not accepted, or crop/format issues.
• Contact details
  • Use the technical category in chat or the support email form to route your case to the right engineers.
  • If asked, you may receive a secure upload link for logs.
• Expected resolution time
  • First triage in chat within minutes.
  • Fixes range from immediate to 24–72 hours based on complexity and partner checks.
• Tips for faster fixes
  • Share screenshots or screen recordings of the error.
  • Add device model, OS version, app version, network type, and time of issue.
  • Provide UTR, transaction ID, and bank name for payment cases.
  • Note any steps that consistently trigger the issue.

Priority support is available for eligible high-tier players. You get faster routing and dedicated assistance.

• How to access
  • If eligible, a Priority or VIP tile appears in Help & Support after sign-in.
  • You may also receive a dedicated email or priority chat entry point.
• Who qualifies and when to use it
  • Players in higher tiers or by invite based on gameplay and account standing.
  • Use for high-value payment checks, account reviews, and time-critical bet issues.
• Contact details
  • Use the dedicated VIP chat or the priority support email shown in your account.
  • A callback line may be available; hours are posted in the VIP area.
• Expected response time
  • Priority chat aims for under 60 seconds to first reply.
  • Callbacks are typically arranged within 15 to 30 minutes.
• Tips to maximise benefits
  • Keep your contact number and email verified for quick callbacks.
  • Share context upfront: amount, timestamp, transaction ID, and urgency.
  • Use the VIP channel only for priority issues to keep queues fast.