Parimatch Tier 2 Privacy Policy

• Personal data collected may include: identity details, contact information, account credentials, age and KYC documents, payment and transaction information handled by secure processors, device and technical data, usage information, location approximation, communication preferences, and records needed for responsible gaming and compliance.
• Purposes for collection: to create and operate accounts, verify identity, process payments, provide sportsbook and casino services, ensure responsible gaming, detect and prevent fraud, manage risk, provide support, meet legal duties, and improve services through analytics.
• Protection measures: TLS encryption in transit, strong encryption at rest for sensitive fields, tokenisation of card data by PCI DSS compliant partners, strict access controls and multi-factor authentication, logging and monitoring, firewalls, intrusion detection, backups, minimisation, retention limits, and staff training. Vendors are assessed and bound by confidentiality and data protection terms.
• User rights under Indian law: request access to personal data, ask for correction of inaccurate information, request deletion when no longer needed or consent is withdrawn, withdraw consent for non-essential processing, and raise a grievance. A nominated individual may exercise rights in case of incapacity or death, as permitted by law.
• Compliance: processing aligns with the Digital Personal Data Protection Act, 2023, the Information Technology Act and rules, and internationally recognised standards. Where applicable, such as for EEA users, GDPR-aligned safeguards and rights are supported.

• Account services: registration, login, profile management, account verification, and user support.
• Transactions: deposits, withdrawals, bet settlement, bonuses and rewards administration, and records required for audits.
• Service improvement: troubleshooting, quality assurance, analytics, testing, and development to enhance online services.
• Personalisation: tailoring content, language, and device settings, subject to preferences.
• Marketing: sending service updates and offers only where consent is provided or permitted by law, with opt-out options.
• Compliance and safety: KYC, anti-money laundering checks, sanctions screening, responsible gaming tools, dispute handling, fraud prevention, and regulatory reporting.

Processing is lawful, fair, and transparent, and limited to the purposes stated in this policy or as required by law.

• Access and update: users can view and update certain personal information in account settings or by contacting support. Identity verification may be required for security.
• Correction: inaccurate or incomplete data can be corrected on request. Supporting documents may be necessary for KYC-related updates.
• Deletion: requests to delete personal data are honoured where retention is not required by legal, regulatory, tax, or dispute obligations. Backups and logs are purged on schedule.
• Consent management: users can manage communication preferences and withdraw consent for non-essential processing. Some services may be limited after withdrawal.

By using Parimatch Tier 2, the user consents to security checks, KYC procedures, and payment information processing by authorised payment service providers and verification partners for lawful purposes.

• Services are intended for persons aged 18 years and above. Account creation and use by minors are prohibited.
• The operator cannot verify age without suitable documents. If a minor’s account or information is identified, it will be suspended and data will be deleted where permitted by law.
• A parent or legal guardian may contact support to request deletion of a minor’s personal data. Proof of relationship and identity will be required before action.

Personal data may be stored and processed outside India in locations where Parimatch Tier 2 or its partners operate, subject to applicable law. Use of the website signifies consent to such cross-border transfers for the purposes set out in this policy. Confidentiality and security are ensured through contractual obligations, technical safeguards, and assessments of the recipient’s protections. Transfers comply with Indian legal requirements, including any government notifications on restricted destinations, if issued.

This disclaimer may limit or clarify how certain rules in this policy operate, to the extent permitted by law. It applies once a user accepts the policy through signature, acceptance, or accession in electronic form, including account creation or continued use of the services. Nothing in this policy limits statutory consumer or data protection rights available under applicable law. If any part of this policy is held invalid, the remainder continues to apply.

Cookies are small files placed on a device by websites to store and retrieve information. They are used for:

• Statistics and analytics to understand site usage and improve performance.
• Behaviour analysis to detect fraud and enhance safety.
• Personalisation of content, preferences, and language settings.
• Service improvement for page loading and user experience.

Cookie retention is up to 1 year, unless a shorter or longer period is required for security or legal reasons. Users can manage or delete cookies in browser settings and through the site’s cookie tools. Essential cookies are necessary for core functions and may not be disabled if services are to function properly.

Use of this website and services signifies full acceptance of this Privacy Policy. The current version posted on the site prevails over any previous version. Continued use after updates indicates acceptance of the revised document. Users should review the policy periodically for the most recent information.

Personal information may be shared with third parties where required by law, to resolve disputes, to enforce agreements, or to deliver services. Typical recipients include payment processors, KYC and verification providers, analytics services, cloud hosting, customer support tools, auditors, legal advisors, and regulators. A list of key categories or specific providers is maintained on the website or is available on request. Providing personal data constitutes consent to such sharing for the purposes described, subject to contractual and confidentiality safeguards.

The website may contain links to external websites that operate their own privacy policies and practices. Parimatch Tier 2 is not responsible for how those websites collect or use information. Users should read the privacy policies of any external site they visit and exercise care when sharing personal data.